Returns Policy In Brief
- The goods are returned in their undamaged, original packaging.
- All accessories supplied with your product are present (if the product is a kit, everything must be returned).
- The equipment is in its original condition as sold and has not been used.
- The item is faulty and we have been notified within 14 days
You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email firstname.lastname@example.org or write to us at Rose & Lavender, 25 Station Road, Methley, Leeds LS26 9ER.
You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).
We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We hope that you do not have any complaints – if you do, please contact email@example.com who will try and resolve any issues.